About Us

What can you bring “to the table” to enrich the lives of our participants who have a DIFFABILITY! (A Difference in Ability). We are looking for individuals who align with our values of integrity, excellence, and compassion.

An exciting part-time hybrid working model opportunity waits for a passionately driven professional to join our growing Business Development Team! Work alongside highly experienced modern and innovative executive team.

i-HDS is a leading NDIS provider in Victoria, NSW, and Queensland specialising in Disability Accommodation (SIL, STA, MTA). We provide great company culture and are valued as being an employer of choice.

Why Join Us?

Make a Difference: Play a crucial role in enhancing the lives of individuals with disabilities, focusing on mental health and complex healthcare supports.

Supportive Work Environment: Warm, caring and genuinely supportive team environment with a touch of fairy floss!

Professional Growth: Benefit from opportunities for professional development and career advancement.

Competitive Remuneration: Enjoy a competitive salary package plus superannuation, reflecting your experience and contribution.

Hybrid Working Model: blending in-office collaboration with remote work flexibility.

About this Role

As a Business Development Coordinator at i-Help Disability Services (i-HDS), you will play a pivotal role in driving sustainable growth by generating new business opportunities within the NDIS sector.

You’ll build strong relationships with participants, support coordinators, and community organizations, promoting i-HDS’s services like SIL, STA, and MTA.

You’ll develop sales strategies, work towards KPIs, and create a robust referral network to expand our service reach. With a focus on participant-centered service delivery, you will also ensure continuous improvement, contributing to i-HDS’s mission of enriching the lives of individuals with a difference in ability.

Key Responsibilities:

Proactively generate sustainable revenue by approaching and negotiating with both warm and cold prospects to expand service offerings.
Develop and execute strategies to convert leads into active prospects, ensuring a steady growth pipeline.
Establish and maintain strong relationships with regular and prospective clients, ensuring business agreements align with participant needs.
Assess client needs and recommend tailored NDIS services provided by i-HDS, ensuring participants receive optimal care.
Cultivate trust-based partnerships with NDIS Support Coordinators and Plan Managers to ensure seamless service delivery.
Build and nurture a robust local community referral network, fostering respect and confidence in designated regions.
Leverage existing relationships and develop new ones to increase awareness and utilization of i-HDS’s services.
Work towards achieving set KPIs, continually assessing performance and adjusting strategies to meet or exceed targets.
Commit to continuous improvement through research, education, and adherence to set quality standards.
Implement systems and processes that prioritize the participant experience, ensuring that services are consistently participant-centered.
Monitor and adjust sales plans based on performance data and feedback from clients and staff.
Gather and analyze feedback from clients and staff to identify new business opportunities and areas for service improvement.

Key Selection Criteria:

Demonstrated knowledge or experience in a within the NDIS sector.
Demonstrated Knowledge or experience in understanding the needs of participants with lived experience in disability, their families and carers and advocates.
Demonstrated commitment to excellences in service performance, evidence-based practice and improving outcomes for participants
Demonstrated commitment to service performance, evidence-based practice and improving outcomes for participants.
Excellent understanding of relevant legislation and its impact on service delivery and practice including the Disability Act 2006; the National Disability Insurance Scheme and Department of Health and Human Services reporting requirements; statutory regulations; quality and safeguarding standards.

A successful applicant must:

be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
have or be able to obtain all relevant clearances such a NDIS Screening Clearance, Working with Children Check Clearance etc.

Job Type: Part-time

Pay: $70,000.00 – $95,000.00 per year

Benefits:

Employee mentoring program
Travel reimbursement
Work from home

Schedule:

Monday to Friday

Supplementary Pay:

Bonus

Application Question(s):

How many years' experience do you have as a Business Development Coordinator?

Licence/Certification:

Driver Licence (Preferred)
NDIS Screening Clearance (Preferred)
Working with Children Check (Preferred)

Work Authorisation:

Australia (Preferred)

Work Location: In person

I-HDS

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