Bookings & Enquiries Officer
Australia's largest public museum organisation is seeking a Bookings & Enquiries Officer at Museums Victoria.

ABOUT MUSEUMS VICTORIA:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.
To learn more about Museums Victoria, please visit About us - Museums Victoria
ABOUT THE POSITION: The position is accountable for the provision of high-quality customer service by providing information and efficient services to customers who contact Museums Victoria via telephone, e-mail, online and other new media.

Some of the key duties include:

Deliver high quality customer service through the provision of information pertaining to programs, exhibitions and facilities for telephone, e-mail and online generated enquiries.
Support the growth and delivery of Museums Victoria and IMAX Melbourne education and Public programs through --Promoting and informing visitors about Museums Victoria program -Guiding educators through available and suitable programs, spaces and options.-Independently and accurately collect, input and manage relevant information via our ticketing system.-Prepare schedules and maintain reports for Museums Victoria and IMAX education programs.-Provide support to front of house Visitor Experience teams.-Accurately process payments for education programs.
Respond to online enquiries.
Resolve customer issues and complaints within Museum guidelines and procedures

The successful applicant will have:

Demonstrated high level internal and external customer focus including effective team work and internal communications
Demonstrated high level communication, negotiation and interpersonal skills
Demonstrated ability for problem solving and conflict resolution
Demonstrated experience in providing quality service in a contact centre or equivalent telephone and/or online based environment
Experience and ability to competently use cloud-based phone system, computerised and web based systems e.g. bookings systems, CRM, e-mail, MS Office applications, web based applications.

OTHER INFORMATION
Part time (0.8 FTE) ongoing roles . The salary on offer is $ $56,834 + 11.5% superannuation.
HOW TO APPLY?
To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing.
To apply, please click “Apply for this Job” at the bottom of the job listing page.
For more information about this position, please contact Carlo Piccolo at cpiccolo@museum.vic.gov.au.
Please submit the three following two documents with your application:

Your Cover Letter
Your Resume

Please note: Applications that do not address the Key Selection Criteria will not be considered.
APPLICATIONS CLOSE: 23 September 2024 (11:59pm)

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Bookings and Enquiries Officer