Are you a dynamic and relationship-driven professional with a passion for delivering exceptional client experiences? Vet.CT are looking for a part time Client Manager to join our friendly and growing team in Perth, Australia.

This role plays a pivotal part in fostering client relationships, supporting to drive business growth as well as ensuring that the highest level of customer service is given to our global clients using a patient's first approach.

Hours and days required:

1 or 2 weekdays either Wednesday and/or Friday (7.5 hours per day) Plus 1 in 4 weekends or Saturday and Sunday (7.5 hours per day)

Key Responsibilities

Veterinary customer service via telephone and email communication
Interaction with the Clinical Case Manager on shift and Client Relationship Manager
Troubleshooting image transfer and software platform usage e.g. Kibana Monitoring
Adding additional body areas to cases and discussing this with clients
Prioritising the different levels of enquiries based on patient first process
Assisting with Client resolutions and feedback
Managing client email enquiries
Build professional relationships with new and existing clients
Ensure timely and successful delivery of services to clients, to constantly improve client expectations
Liaise between clients and internal teams
Working with the leadership team on developing and delivering client service and engagement initiatives

Requirements

Skills Required

Unrivaled customer service skills
Excellent communication and relationship building ability
Ability to problem solve and use own initiative
Ability to calmly prioritise and multi-task
Reliable and organised with excellent time management skills
Ability to work efficiently and accurately under pressure
Adaptable and able to take on/delegate multiple tasks
Strong team player, flexible and self-motivated

Experience And Qualifications

Knowledge and / or experience the veterinary industry
Veterinary nursing qualification (desirable but not essential)
Knowledge and / or experience in digital medical imaging
Experience of coordinating multiple clients
Strong customer service experience

Benefits

20 days plus public holidays (Pro Rata)
Superannuation pension plan
Employee Assistance Programme
Company shares scheme (after 12 months of employment)

Inclusion and Diversity

Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

VET.CT

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Client Manager