At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Working at IKEA has its benefits and rewards:
• $28.64 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• This role is Permanent Part-time, 60hrs/fortnight.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (from 7:00am to 7:00pm). You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• As part of the recruitment process this role requires a pre-employment check for final candidates.
ABOUT THIS WORK AREA
As Customer Coordinator your responsibilities will include, but are not limited to:
• Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
• Supervising the daily operation of the team to ensure a positive customer journey.
• Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
• Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
• Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
• Deliver training programs and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals.
• Recording information accurately in the relevant systems to make improvements to the customers’ future shopping experiences.
As a Customer Coordinator you are or have:
• Looking to develop and grow within the business and take pride in your own development.
• Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers.
• Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business.
• Have exceptional attention to detail, problem solving, process improvement skills and able to remain calm and assertive under pressure.
• Previous supervisory experience in a fast-paced, customer service orientated environment is desirable.
• Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder and customer management.
• Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools.
