About Trolley’dTrolley’d is a forward-thinking company that specialises in providing high-quality, handcrafted beverages and unforgettable experiences for events. Our unique mobile bars and cocktail classes are built on a foundation of sustainability and exceptional service. We aim to leave a lasting impression on our clients and their guests by delivering innovative and memorable events.
The RoleWe are looking for a dynamic and organised Sales & Bookings Associate to join our team. This role is crucial for driving business growth and ensuring customer satisfaction. You will be responsible for managing client communications, developing sales strategies, coordinating bookings, and ensuring seamless event execution. The position is based at our headquarters in Moss Vale, but we offer flexible remote work options for the right candidate.
Key ResponsibilitiesClient Communication & Relationship Management:
- Handle inquiries from various channels (website, email, phone, social media) within 24 hours.
- Engage clients in meaningful conversations to understand their needs and provide tailored solutions.
- Maintain regular, personalised communication with clients, providing updates and addressing concerns.
Sales Strategy & Execution:
- Conduct proactive outreach to generate new leads, focusing on ideal clients such as event planners and corporate clients.
- Use lead scoring systems to prioritise and segment leads, tailoring communication strategies accordingly.
- Employ effective closing techniques to guide clients towards booking, clearly outlining next steps.
Booking Management:
- Manage internal booking calendars and place preliminary holds to prevent double bookings.
- Draft and send service agreements, ensuring clients understand all terms and obtain necessary signatures.
- Accurately enter all booking details into Zoho CRM and keep records updated.
Client Retention & Loyalty:
- Implement loyalty and referral programs to encourage repeat business and new client acquisition.
- Host annual client appreciation events and celebrate anniversaries with special gifts or discounts.
Staff Coordination:
- Use the Deputy App and WhatsApp to coordinate and assign appropriate staff for specific events.
- Communicate all relevant event details to staff members and monitor schedules to ensure coverage.
Time Tracking & Reporting:
- Record all hours worked in the Quidlo time tracking app, submitting timesheets for approval every fortnight.
- Run Zoho CRM reports to track sales performance for quarterly incentive reviews.
What We Offer- Competitive Compensation: Competitive wage with a commission structure for new business acquisition and existing business conversion.
- Incentives: Opportunities for quarterly bonuses based on sales performance and client satisfaction.
- Flexible Work Environment: While our headquarters are in Moss Vale, we are open to remote work arrangements.
- Growth Opportunities: Join a growing company with opportunities for professional development and career advancement.
Who We’re Looking For- Communication Skills: Excellent verbal and written communication skills.
- Customer Service Orientation: Strong ability to build and maintain relationships with clients.
- Organisational Skills: Ability to manage multiple tasks and prioritise effectively.
- Technical Proficiency: Familiarity with CRM systems (Zoho CRM), Google Suite, and communication tools.
- Creativity: Ability to develop new strategies for client engagement and event planning.
How to ApplyIf you’re passionate about sales, enjoy working in a dynamic environment, and are excited about contributing to Trolley'd growth, we’d love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’d be a great fit for this role.
Join us at Trolley’d and be part of a team that’s redefining event experiences with creativity, sustainability, and exceptional service!
