Receptionist

Allied Business Support Australia • Permanent Part-Time • Caloundra, QLD, AU • A$ 25 - A$ 26 / hour • 2w ago

As a Receptionist for Allied Business Support Australia (ABSA), there is a responsibility to be the first point of contact, not only for us but for the many clients we take calls for and support. This is a pivotal role for our company and our clients. It is a high pressure role given there are in excess of 60 + Client lines to be answered, bookings made and rescheduled plus any outbound calls and administration they or we require to keep our business running smoothly.

JOB TITLE: Receptionist

JOB TYPE: Part time

Job Hours:
Part Time: Monday, Tuesday and Thursday 8am - 5pm

LOCATION: A mix of working from home and in our Sunshine Coast Office at times (Local Sunshine Coast or North Brisbane applicants only need apply)

REPORTS TO: Head of Operations and Director of ABSA

MAIN DUTIES/RESPONSIBILITIES:

Taking inbound and outbound calls and call transfers for 60+ clients
Handling queries and complaints via phone, email and general correspondence
Handling bookings and reschedules via phone, email and general correspondence
Performing ad-hoc administration duties
Taking and ensuring messages are passed to the appropriate staff member on a timely basis
Ensuring inbox for ABSA and our clients are managed daily with timely responses
Using 10+ different online booking systems
Being first point of contact for our clients and their own clients
Liaising directly with our clients to assist in any administration + reception support that may require
Completing daily handovers
Supporting clients and team with Administration as required

SKILLS & EXPERIENCE

Experience:

Experience in a reception / customer service role is a must (minimum 1 year)
Allied Health Background is an advantage but not essential

Personal Skills:

Organisational Skills
Attention to detail
Exceptional multitasker
Excellent verbal and written communication skills
Courteous
Strong customer service skills
Able to meet deadlines
Able to follow procedures and direction
Able to take on constructive criticism and learn from mistakes
Inviting and pleasant phone voice

Technical Skills:

Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
Knowledge and understanding of Google Suite and all associated products
Intermediate IT skills, able to troubleshoot basic technical issues that may arise
Ability to use many software products at the one time
Experience in using online booking systems

Job Requirements:

Own Laptop (must be portable for trainings) or portable PC with the ability to replace and upgrade as needed
Fast speed Internet - (we will require you to do an internet speed test)
Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed
Headset
2nd Monitor
Quiet home office with no background noise
Ability to travel and work from our Sunshine Coast office as required

PERFORMANCE GOALS:

Complete administration tasks on time
Support clients, suppliers and other team members professionally at all times
All calls are answered within set KPI times
All time is logged in time tracking software and 90% of rostered time is tracked
A real team player
Able to complete a thorough handover to the next shift team
Ability to work across many online booking systems
Able to follow direction from Head of Operations and ABSA Director
Keeping a calm and harmonious team environment

Job Type: Part-time

Pay: $25.00 – $26.00 per hour

Expected hours: No less than 3 per week

Benefits: