Skills and Qualifications
Background: Business, Marketing or related field.
- 1+ years of successful experience in Account Management/ Customer Relationship.
- Possess strong communication skills – verbal and written.
- Excellent organisational skills and a pro-active attitude.
- Ability to work cooperatively with others (teamwork).
- Strong understanding of CRM-related processes.
- Right to work in Australia.
Position
Entry level
Experience
1+ years
Main responsibilities
- Assisting Account Managers with pre & post-sales activities, such as providing product information, quotations and addressing client's inquiries (B2B and B2C).
- Assisting sales lead generation activities and maintaining CRM, workdrive, and other relevant systems.
- Assisting with the identification and recognition of new business development opportunities.
- Building strong & professional business relationships with clients.
- Following up on Client Accounts to assure their continuous satisfaction with Trulux services & products.
- Answering customer inquiries, scheduling meetings and sales appointments (i.e. general customer service).
- Providing troubleshooting assistance for orders, account statuses, and other challenges.
- Handling complaints.
- Ensuring the satisfactory implementation/installation/utilisation of products/ services.
- Promoting new products and services to existing customers.
- Assisting in the launch of new products (i.e. marketing, promotion, information, etc).
- Promoting new services/ products to maximise client satisfaction.
- Maintaining updated knowledge of company products and services.
- Streamlining Sales & Account Management processes within the Department, as well as assisting with the implementation of new processes to maximise productivity.
Job Type: Part-time
Pay: $46,769.95 – $65,000.00 per year
Expected hours: 24 per week
Schedule:
Experience:
- relevant: 1 year (Preferred)
Work Authorisation:
Work Location: In person