You will have the opportunity to make a positive difference and be proud of the future we are creating for our community. Join us, and our Mission of making the most of today, to create opportunities for tomorrow.

We are set up for flexibility - compressed work week or work from home

Salary Range is $93,000 - $102,000 plus 11.5% super

New Industrial Agreement 2024, increases scheduled for July 2025 and July 2026

Are you an experienced ICT professional with a passion for driving organisational growth and efficiency? Join our dynamic team as a proactive Business Systems Analyst and play a pivotal role in shaping the future of the City.

About Us

At Armadale City Council, we’re driving digital transformation to enhance the lives of our community members. Our mission is to empower our city with secure and purposeful digital solutions, ensuring efficient access to our services, information, and our people through innovative technology. Join us as we embark on an exciting journey to revolutionise the way we deliver services and engage with our community.

What You Will Be Working On

As a Business Systems Analyst, you will play a pivotal role in driving efficiency and innovation across our organisation. You'll oversee BAU support and enhancement of the City’s business systems, collaborate with stakeholders, and identify opportunities to streamline processes and improve system performance.

Your responsibilities will include:

Maintaining user access and ensure access control practices align with legal, regulatory and security requirements.
Troubleshooting issues through root cause analysis and resolving them promptly.
Overseeing the transition of new functionalities, services, and processes from development to support teams.
Managing system refreshes and upgrades to maintain reliability and security.
Identifying opportunities for process optimisation, reducing ticket volume, and improving workflows.
Creating and maintaining internal knowledge base articles to empower end-users and support training initiatives.

About You

We’re looking for someone with:

A tertiary qualification in Information Systems/Computer Science or equivalent experience in corporate application support and business analysis.
Experience administering ERP business systems (TechnologyOne experience is highly desirable)
Demonstrated success in business process optimisation and corporate systems support, ideally within Government or a similar environment.
A proactive, solutions-driven approach with the ability to adapt to a fast-paced and dynamic organisation.
Strong communication and interpersonal skills to engage effectively with diverse stakeholders.
A focus on driving results and fostering continuous improvement.

What It Is Like Working Here

We are a values led organisation guided by our belief that we:

Care
Are Better, Together
Learn & Grow
Seize Today, Shape Tomorrow

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions.

Other benefits include:

We are set up for flexibility - we can compress your working week into a shorter period (9 day fortnight or 19 day month) and support remote working where we can
We are set up to improve your Wellbeing - Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as a annual calendar of Wellbeing events.
If you put in extra super, we will match it (up to a maximum of 15%) which will help secure your financial future
Study Assistance where the City of Armadale supports its tenured employees to undertake a course of part-time study that will help with their own professional development
Novated Lease opportunities
Flexible leave policies and additional days off
Employee Assistance Program for personal and professional support
17.5% Annual Leave Loading for when you take annual leave

How to Apply:

Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you're the perfect fit. Need help with your application? Call us at 9394 5198 or email hr@armadale.wa.gov.au.

Apply soon! We're reviewing applications as they come in, and the position may close earlier than expected.

Join Us in Making a Difference

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.

City of Armadale

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Business Systems Analyst