Position Summary:

The NDIS Support Coordinator plays a crucial role in guiding participants through their NDIS plans, helping them access the necessary supports and services to achieve their goals. You will leverage clinical case management skills to ensure a smooth transition from hospital to home for participants and support those with mental health challenges. The role involves collaborating with multidisciplinary teams to deliver client-centered care and helping participants navigate complex systems.

Key Responsibilities:

NDIS Coordination:

- Work with participants to understand and implement their NDIS plans, ensuring they access the appropriate services and supports.

- Assist in identifying and connecting participants with NDIS-funded services, community supports, and clinical services.

- Build and maintain positive relationships with participants, families, and service providers.

- Facilitate and manage participants’ transition from hospital to home, coordinating care and support to ensure safety and well-being.

- Collaborate with hospital staff, allied health professionals, and community services to develop transition plans that meet the client’s needs.

- Monitor progress post-discharge and adjust support plans as required.

- Support participants with mental health conditions by coordinating mental health services in alignment with their NDIS goals.

- Use mental health frameworks to assess and respond to participants' changing needs and connect them with relevant therapeutic supports.

- Advocate for participants to access appropriate mental health services and ensure they are integrated into their broader support network.

What we are looking for:

- Conduct comprehensive assessments to understand participants’ needs.

- Develop, review, and monitor individualised plans, ensuring they align with clinical recommendations and NDIS goals.

- Coordinate multidisciplinary care teams, including allied health professionals, to deliver cohesive and effective support.

- Strong emotional awareness and ability to handle difficult conversations

- Ability to work independently, makes decisions confidently, and demonstrates problem-solving

- Strong Interpersonal skills, dedicated, trustworthy and reliable.

- High proficiency in Microsoft Office and other CRM systems

Essential Criteria:

- Relevant qualifications in Social Work, Nursing, Psychology, or related fields.

- Strong knowledge of the NDIS Act legislation and recent changes.

- Experience in clinical, case management, hospital-to-home transitions, or mental health services.

- Strong understanding of the NDIS framework and its application in supporting participants.

- Excellent communication, advocacy, and interpersonal skills.

- Ability to work independently and collaboratively with multidisciplinary teams.

- Experience working with people with disabilities, mental health issues, or complex care needs.

- Previous experience as an NDIS Support Coordinator or working within an NDIS-registered provider preferred.

- Knowledge of local community services and healthcare providers.

Benefits:

- Competitive salary with opportunities for professional growth.

- Flexible working arrangements.

- A supportive and inclusive team environment.

- Ongoing training and professional development.

Job Types: Part-time, Permanent, Casual

Pay: $35.00 – $45.00 per hour

Benefits:

Employee mentoring program
Professional development assistance

Schedule:

Day shift

Application Question(s):

Regarding emotional intelligence, what scales have you identified with?

Education:

Advanced Diploma / Associate Degree (Required)

Experience:

support coordination : 2 years (Required)

Language:

any other language (Required)

Licence/Certification:

NDIS Screening Check & Module (Required)
Driver Licence & Police Check (Required)

Work Authorisation:

Australia (Required)

Willingness to travel:

25% (Required)

Work Location: Hybrid remote in Essendon, VIC 3040

Support coordination

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NDIS Support Coordinator