Position Summary:
The NDIS Support Coordinator plays a crucial role in guiding participants through their NDIS plans, helping them access the necessary supports and services to achieve their goals. You will leverage clinical case management skills to ensure a smooth transition from hospital to home for participants and support those with mental health challenges. The role involves collaborating with multidisciplinary teams to deliver client-centered care and helping participants navigate complex systems.
Key Responsibilities:
NDIS Coordination:
- Work with participants to understand and implement their NDIS plans, ensuring they access the appropriate services and supports.
- Assist in identifying and connecting participants with NDIS-funded services, community supports, and clinical services.
- Build and maintain positive relationships with participants, families, and service providers.
- Facilitate and manage participants’ transition from hospital to home, coordinating care and support to ensure safety and well-being.
- Collaborate with hospital staff, allied health professionals, and community services to develop transition plans that meet the client’s needs.
- Monitor progress post-discharge and adjust support plans as required.
- Support participants with mental health conditions by coordinating mental health services in alignment with their NDIS goals.
- Use mental health frameworks to assess and respond to participants' changing needs and connect them with relevant therapeutic supports.
- Advocate for participants to access appropriate mental health services and ensure they are integrated into their broader support network.
What we are looking for:
- Conduct comprehensive assessments to understand participants’ needs.
- Develop, review, and monitor individualised plans, ensuring they align with clinical recommendations and NDIS goals.
- Coordinate multidisciplinary care teams, including allied health professionals, to deliver cohesive and effective support.
- Strong emotional awareness and ability to handle difficult conversations
- Ability to work independently, makes decisions confidently, and demonstrates problem-solving
- Strong Interpersonal skills, dedicated, trustworthy and reliable.
- High proficiency in Microsoft Office and other CRM systems
Essential Criteria:
- Relevant qualifications in Social Work, Nursing, Psychology, or related fields.
- Strong knowledge of the NDIS Act legislation and recent changes.
- Experience in clinical, case management, hospital-to-home transitions, or mental health services.
- Strong understanding of the NDIS framework and its application in supporting participants.
- Excellent communication, advocacy, and interpersonal skills.
- Ability to work independently and collaboratively with multidisciplinary teams.
- Experience working with people with disabilities, mental health issues, or complex care needs.
- Previous experience as an NDIS Support Coordinator or working within an NDIS-registered provider preferred.
- Knowledge of local community services and healthcare providers.
Benefits:
- Competitive salary with opportunities for professional growth.
- Flexible working arrangements.
- A supportive and inclusive team environment.
- Ongoing training and professional development.
Job Types: Part-time, Permanent, Casual
Pay: $35.00 – $45.00 per hour
Benefits:
- Employee mentoring program
- Professional development assistance
Schedule:
Application Question(s):
- Regarding emotional intelligence, what scales have you identified with?
Education:
- Advanced Diploma / Associate Degree (Required)
Experience:
- support coordination : 2 years (Required)
Language:
- any other language (Required)
Licence/Certification:
- NDIS Screening Check & Module (Required)
- Driver Licence & Police Check (Required)
Work Authorisation:
Willingness to travel:
Work Location: Hybrid remote in Essendon, VIC 3040
