Customer Sales Officer

Location: Jandakot Hope Road, WA, AU

11 Dec 2024

Customer Sales Officer - Jandakot

Join our dynamic Material Sales Team as a Customer Sales Officer! In this 6-month fixed-term role based in Jandakot, you'll play a key part in fostering strong customer relationships, growing market share, and driving unregulated revenue for Western Power. Your responsibilities will include specialist sales support and delivering exceptional customer service.

Your Role in Action

Process and manage sales orders and confirmations for a select customer base.
Coordinate administrative tasks, including sales requisitions, cost tracking, and site support activities.
Conduct market reviews, identify sales leads, and support strategic growth initiatives.
Serve as the key contact for customers regarding forecasts, invoicing, stock availability, and planning needs.
Resolve customer inquiries and material-related issues promptly, ensuring 90% resolution within one day.
Oversee credit and cash sales customers, including the release of materials and emergency requisitions.
Generate reports on material collection, monitor customer performance, and support continuous improvement efforts.
Collaborate with internal teams and service providers to enhance material supply processes and reduce service failures.

What Makes You a Great Fit

Proven experience delivering exceptional customer service in a dynamic and fast-paced environment.
Understanding of supply chain concepts and methodologies
Exposure to inventory and/or logistics systems or ERP software (Ellipse experience strongly desired)
Proven experience in using problem-solving and process improvement techniques.
Strong verbal and written communication skills
Intermediate to advance Microsoft Office user (Access, Excel and PowerPoint)

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

Over 50% of our employment opportunities are driven by career progression.
Flexible work arrangements to support part time work, working hours and working from home arrangements.
The opportunity to purchase up to four weeks of additional leave per year.
Access to salary packaging, social club activities, and discounted health insurance and gym membership.
An award-winning employee recognition and benefits programme.
An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
In addition to standard leave, enjoy two wellness leave days each year.
Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.

On-site café available for convenient meals and refreshments throughout the day.

Applications close on 16th December 2024.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan.

Learn more about Western Power here: About (westernpower.com.au)

Find out how we’re building A Network for Life: A network for life (westernpower.com.au)

Western Power

New Jobs

Customer Sales Officer