ABOUT THE ROLE
Do you live and breathe social media and excel at customer service? If so, we’d love for you to join our fun and tight-knit team.
We're a small business with a big mission: to change the game for those who cannot or do not want piercings. We create chic and comfortable clip-on earrings that are revolutionising the space. If this is something you’re passionate about, we’d love for you to join our team as a social media and customer service superstar
KEY RESPONSIBILITIES
Customer Experience:
- Provide prompt and friendly customer support via email and social media channels
- Resolve simple and complex issues by providing exceptional service that delights
Social Media:
- Assist in planning and producing content for our Instagram and Tiktok that aligns with our brand
- Assist in planning and managing a social media calendar that incorporates key events, dates and the newest social media trends
- Create engaging Instagram stories that are on-brand and spark conversation
- Manage and grow our online community through meaningful interactions and prompt replies to comments and tagged content
- Assist in evolving and executing a social media strategy that drives revenue through optimising organic and paid channels
- Assist with managing partnerships - identify opportunities and execute strategic collaborations with influencers and content creators
- Stay up-to-date with social media trends and pop culture events that are relevant to our consumer
- Measure and report on social media performance and engagement
WHO YOU ARE
You're a social media whiz with a passion for connecting with people. You have:
- Ideally 1 year of experience in a similar role (preferred but not required)
- A passion for customer experience and providing service that goes above and beyond
- Excellent written and verbal communication skills with an ability to write clearly and succinctly
- A deep understanding of Instagram and TikTok (experience on platforms such as Youtube and Pinterest are a bonus)
- Your finger on the pulse when it comes to all things: social media, trends, pop culture & Gen Z culture
- An eye for visual aesthetics, impeccable attention to detail and a talent for storytelling
- Proficiency in using a phone camera and content creation tools e.g. Canva, Inshot, Capcut, Lightroom etc.
- Strong organisational and time management skills
- A positive and collaborative attitude with a willingness to be nimble and an all-rounder at times
WHY JOIN US
- Grow with a growing brand - you’ll play a key role in transforming a beloved brand while developing your skills with mentoring and support
- Room to grow in your role or into other areas of the business that interest you
- Join a small, fun and tight-knit team where your ideas will be heard and executed
- Product allowances and discounts to build the clip-on collection of your dreams
- Pay will be based on experience
LOCATION & HOURS
- Melbourne-based role
- This is a part-time role requiring 15 to 20 hours a week
- Hours and days can be flexible
- Hybrid arrangement where you’ll work from home for the most part but we’ll get together for meetings, brainstorms, photoshoots etc.
HOW TO APPLY
Think you could be “the one” for this role? We’d love to hear from you!
Apply now by sending your resume to careers@sanstrou.com (a cover letter is optional). Please include your availability and tell us your favorite content creation tool.
Even if you don’t tick all the boxes, we value passion and the right attitude above all!
