ABOUT THE ROLE

Do you live and breathe social media and excel at customer service? If so, we’d love for you to join our fun and tight-knit team.

We're a small business with a big mission: to change the game for those who cannot or do not want piercings. We create chic and comfortable clip-on earrings that are revolutionising the space. If this is something you’re passionate about, we’d love for you to join our team as a social media and customer service superstar

KEY RESPONSIBILITIES

Customer Experience:

Provide prompt and friendly customer support via email and social media channels
Resolve simple and complex issues by providing exceptional service that delights

Social Media:

Assist in planning and producing content for our Instagram and Tiktok that aligns with our brand
Assist in planning and managing a social media calendar that incorporates key events, dates and the newest social media trends
Create engaging Instagram stories that are on-brand and spark conversation
Manage and grow our online community through meaningful interactions and prompt replies to comments and tagged content
Assist in evolving and executing a social media strategy that drives revenue through optimising organic and paid channels
Assist with managing partnerships - identify opportunities and execute strategic collaborations with influencers and content creators
Stay up-to-date with social media trends and pop culture events that are relevant to our consumer
Measure and report on social media performance and engagement

WHO YOU ARE

You're a social media whiz with a passion for connecting with people. You have:

Ideally 1 year of experience in a similar role (preferred but not required)
A passion for customer experience and providing service that goes above and beyond
Excellent written and verbal communication skills with an ability to write clearly and succinctly
A deep understanding of Instagram and TikTok (experience on platforms such as Youtube and Pinterest are a bonus)
Your finger on the pulse when it comes to all things: social media, trends, pop culture & Gen Z culture
An eye for visual aesthetics, impeccable attention to detail and a talent for storytelling
Proficiency in using a phone camera and content creation tools e.g. Canva, Inshot, Capcut, Lightroom etc.
Strong organisational and time management skills
A positive and collaborative attitude with a willingness to be nimble and an all-rounder at times

WHY JOIN US

Grow with a growing brand - you’ll play a key role in transforming a beloved brand while developing your skills with mentoring and support
Room to grow in your role or into other areas of the business that interest you
Join a small, fun and tight-knit team where your ideas will be heard and executed
Product allowances and discounts to build the clip-on collection of your dreams
Pay will be based on experience

LOCATION & HOURS

Melbourne-based role
This is a part-time role requiring 15 to 20 hours a week
Hours and days can be flexible
Hybrid arrangement where you’ll work from home for the most part but we’ll get together for meetings, brainstorms, photoshoots etc.

HOW TO APPLY

Think you could be “the one” for this role? We’d love to hear from you!

Apply now by sending your resume to careers@sanstrou.com (a cover letter is optional). Please include your availability and tell us your favorite content creation tool.

Even if you don’t tick all the boxes, we value passion and the right attitude above all!

SANS TROU jobs

Social Media & Customer Experience Assistant