Luxico is a premier luxury short-stay rental platform in Australia, specializing in providing unparalleled experiences with our hand-picked designer villas. We are committed to enhancing homeowner retention and optimizing property listings to ensure maximum performance and property care. As the Community Manager for Melbourne & the Mornington Peninsula, you'll enjoy the flexibility to set your own hours and focus on building client relationships. With minimal tenant contact, you can leave guest requests, leasing, and tenant communication to our dedicated reservations and guest services team. This role is offered on a part-time basis approx 20 hours per week, with flexibility around days/hours worked to suit your lifestyle. Additional hours may be required during peak season (summer). You will ideally be based in Melbourne's East/South-East with the ability to drive to the Mornington Peninsula on a regular basis.
Core Function:
Enhance regional performance through homeowner retention and listing optimization.
Key Responsibilities:
1. Yield Management Optimization:
- Utilize dynamic pricing tools to optimize pricing strategies and maximize revenue.
- Review monthly property performance reports to identify underperformance and liaise with the Sales & Marketing team to address performance issues.
2. Property Care:
- Conduct monthly and post-stay inspections for all properties to ensure quality standards are met.
3. Homeowner Relationship Management:
- Facilitate monthly online meetings or structured reporting sessions with homeowners to address outstanding property issues and discuss property performance.
- Cultivate relationships with existing clients to generate referrals.
- Maintain regular contact with clients to build positive relationships and address any potential issues.
4. Local Operations Oversight:
- Coordinate maintenance and cleaning services to ensure seamless local operations.
- Respond to escalated issue resolution, including after-hours emergency calls relating to property issues.
- Manage operational scheduling, enforce Standard Operating Procedures, and oversee cost management for owner recharges, concierge staffing budgets, and service recovery budgets.
- Ensure housekeeping standards adhere to service level agreements.
5. Support for New Listings:
- Assist the Business Development Manager with inspections for new listings.
- Manage the Guest Ready process to support new client onboarding and setup of new listings.
Requirements:
- Proven experience in real estate property management.
- A valid real estate qualification.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Detail-oriented with excellent organizational abilities.
- Proactive approach with a can-do attitude.
- You'll need your own car to zip between properties
- Familiarity with pricing strategies and revenue optimization tools is a plus.
Position Benefits:
- Competitive base salary aligned with candidate experience
- Additional performance incentives paid monthly
- Opportunities for professional growth and development within a dynamic team.
- Access to exclusive Luxico properties and experiences.
- Flexible working arrangements to support work-life balance.
How to Apply:
If you are passionate about luxury real estate and have a knack for optimizing property performance, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role to becstenning@luxico.com.au
