At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Working at IKEA has its benefits and rewards:
• $26.36 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• This role is Permanent Part-time, 40/fortnight.
• The internal job title for this role is Customer Co-worker
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts ranging from 9:30am to 10:00pm. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
RECRUITMENT PROCESS
• If your application is successful, you may be invited to complete a video interview as part of the recruitment process.
• If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
• If you're successful in the recruitment process your contract with IKEA will commence from Monday 2nd September 2024.
ABOUT THIS WORK AREA
As Customer Co-worker your responsibilities will include, but are not limited to:
• Acting as the friendly face of IKEA by greeting visitors and providing welcoming, effective, and efficient information to customers.
• Driving the IKEA Family Reward Keys loyalty program sign-ups and uptake by highlighting the benefits and rewards to customers.
• Supporting other areas of Customer Relations including cash & card payments, resolving customer service issues, maintaining shopping tools such as shopping baskets, trolleys, and yellow bags.
• Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorisation.
• Manage cash, card, and finance option payment transactions with accuracy and friendly demeanour.
• Engaging with customers to understand their needs and providing expert advice on IKEA products and services.
• Recording information accurately in our customer database system so we can act on feedback and continuously make improvements to the customer shopping experience.
• Ensuring customers have a positive final touchpoint during the IKEA shopping journey.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
As Customer Co-worker you are or have:
• Looking to develop and grow within the business and take pride in your own development.
• A genuine passion for delivering exceptional customer experiences.
• Excellent communication skills with polite and friendly manner and a ‘Togetherness’ mindset.
• Able to work closely with your team and other departments or work independently.
• Basic computer skills and the ability to learn new systems.
• The ability to remain composed in challenging situations and manage multiple tasks in a fast-paced environment and comfortable with on-the-job physical activity.
• Strong customer service skills, alongside being able to interact with many customers consistently.
• Previous experience in a similar customer service role or retail environments is preferred.
We need people like you
At IKEA, work is so much more than a job. Come join us!
